FREE DELIVERY
On most UK orders over £39
EXPRESS / WEEKEND DELIVERY
From an additional £2.99
PETPLANET REWARDS
Collect points and earn rewards
PRICE PROMISE
We price match to give best deal

Online Pet Shop


Customer Service Feedback

22/05/2019
Found what I wanted
22/05/2019
Excellent product which is ideal for our deerhound
22/05/2019
Thank you, Gemma. I did send an email to say that all had been delivered & to note my appreciation of assistance given by Greenfingers Customer Care.
22/05/2019
Good site, Reasonal prices
06/05/2019
Greetings You have a great site And good business. Congratulations on the new year of the kangaroo on the Asian .Successes and prosperity
06/05/2019
Absolutely love PetPlanet everything we need for our new puppy and fast delivery when neede.d Will continue to order through them
06/05/2019
Site easy to navigate
06/05/2019
Your welcome.

Thank you so much for going above and beyond I extremely appreciate your kind gesture of goodwill.
18/04/2019
Thanks so much for arranging the replacement so quickly.
Thatís amazing customer service and is really appreciated.
With a new kitten arriving this weekend Iím sure we will return to your website again and again for supplies.
15/04/2019
I would just like to say a big thank you and commend you on your excellent service. I was delighted to see that the missing parts arrived today in the post. This is truly excellent service and so professional. I collect my new pet cat, 😊Arthur, on Friday so can assure you I will be ordering many more items from you in the future. Once again thank you very much.
15/04/2019
Thank you for your quick response. That's fabulous service thank you.
15/04/2019

Thank you very much.

Yes of course, that s great.

Yes I am happy with your quick and efficient response, thank you very much.
15/04/2019
Oh my goodness! I am so impressed with your offers and your service. What a truly remarkable gesture, thank you so, so much.
Pet Planet have just gone up to the top of my list as the best place to buy from! What incredible service. Thank you so much. I truly appreciate what you have offered me. I will most certainly put a 5 star review on trip adviser.
Thank you so much for all your help and kind consideration.
04/04/2019
Greetings. You have a great site and good business. Congratulations on the new year of the kangaroo on the Asian calendar Successes and prosperity
20/03/2019
Thank you very much for resolving this so quickly, we will certainly be using you again in the future.
20/03/2019
Thanks for the quick replies and sorting out a replacement. Much appreciated. Iíll be donating the incorrect bed to the local cats and dogs home.

Thatís very kind of you
19/03/2019
Thank you for sorting out a replacement for my damaged item and dealing with this in a professional manner. It is very much appreciated.
Best Regards
19/03/2019
Have had all my dogs food and denta sticks and now she has the meat pouches, our dog is spoilt and very healthy, we have been shopping at PETPLANET for over 4 years, great value and 5 service,just ordered Roxys next 2 months supply, one very happy dog and customer.
19/03/2019
Prompt and efficient service No complaints whatsoever
12/03/2019
Brilliant and easy to use
12/03/2019
That is fantastic news - thank you very much for the impressive customer service. Things can always go wrong, but it is the way they are dealt with that is the key thing, and you have been very efficient and understanding

I really appreciate it
06/03/2019
Thank you for making the reorder and delivery of the item straightforward, I greatly appreciate your help in resolving this matter along with your great customer service.
05/03/2019
I have bough many items from Pet Planet and this is the first time I have received the wrong item. Always your service and delivery are excellent. Again many thanks.
05/03/2019
Goodness me what a quick response. Thank you so much. I will definitely be ordering from you again.
01/03/2019
This is the first time I have used this site and shall be pleased to use it again Many thanks
01/03/2019
I have used your website several times now and have found what I wanted easily Payment was straight forward and delivery is very good too
01/03/2019
The order arrived promptly and in good condition
01/03/2019
Fast service good value
27/02/2019
Thanks Debbie. Excellent service. Thanks again
26/02/2019
Many thanks for dealing with this so promptly. Again, great customer service from Pet Planet.
25/02/2019
Many thanks for your excellent customer service it's really appreciated.
25/02/2019
Thank you so much for getting back to me so quickly. The replacement scratch post arrived this morning, with all necessary parts.
I really appreciate your great customer service and my 3 cats love the scratch post.

25/02/2019
I received the replacement product on returning home today. I would just like to thank you for your prompt and excellent customer service in dealing with this.
25/02/2019
Would just like to say a massive thank you for my replacement cat scratcher, It arrived this morning brilliant customer service again massive thank you

18/02/2019
Good site. Reasonable prices.
18/02/2019
Always like shopping with Petplanet. Site is good and ordering is straight forward. Always recommend Petplanet. Prices good too.
13/02/2019
Thank you! Your customer service is absolutely excellent.

13/02/2019
Always like shopping with Petplanet. Site is good and ordering is straight forward. Always recommend. Petplanet Prices good too
13/02/2019
I wanted to thank you for the efficient way my order was dealt with Amazing service I shall recommend you highly to my friends and family Thank you
13/02/2019
Thank you very much for your excellent customer service.
Newer | Older

PetPlanet Reward Points
Save Points
12 points
for every £1 spentLogin To View Points
Weekend Delivery
 
Refer A Friend