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Customer Service Feedback

16/08/2018
Quick delivery. Repeat order when last one ran out. Item as described. Competitively priced
16/08/2018
I enjoy looking at and ordering from the Pet Planet site. Anything ordered arrives within a specified time. Packed well and in good condition. There is even a choice of carrier. Well done Pet Planet
16/08/2018
As usual I found it easy to place my order with Pet Planet on line
My order arrived promptly and in good order I will continue to obtain
supplies of Autarky dog food for my golden retriever Linnet from Pet Planet
16/08/2018
brilliant service brilliant cat litter
16/08/2018
Excellent customer service great range of products and excellent value Very pleased with items ordered and would definitely recommend to other pet owners
16/08/2018
Very pleased with service Courier was great because the slot they gave us didnt suit we had to go out and I changed the number of the flat last minute to my neighbour and all went smoothly Good stuff
03/08/2018
Many thanks for your help. Excellent customer service
03/08/2018
Thank you for such efficient service in getting this sorted. The replacement has arrived and is fine. Great customer care.
03/08/2018
Thank you so much for your help really appreciated
03/08/2018
Thank you so much that's brilliant
03/08/2018
Thank you so much you have been so good dealing with this matter kind regards
24/07/2018
I needed to replace a split water butt, but only needed a small one. Most places only sell tall slim ones in the smaller sizes, but that did not fit my need. Getting this one meant I could replace like for like without a lot of hassle. Thank you. Gill was extremely helpful dealing my query.
24/07/2018
Thank you very much. I really appreciate your quick response and helpfulness. Can't wait for my kitten to be finally able to play with it.
24/07/2018
I have been looking on the site to see how to send a review of your Customer Service Dept but this is all I can find I just wanted to say a big thank you to Gill in your Customer Service Dept She was very pleasant very patient and very helpful It was a real pleasure to deal with her
24/07/2018
Excellent Thank you
24/07/2018
Good delivery well packed competitive prices
11/07/2018
I have been looking on the site to see how to send a review of your Customer Service Dept but this is all I can find. I just wanted to say a big thank you to Gill in your Customer Service Dept. She was very pleasant very patient and very helpful It was a real pleasure to deal with her
11/07/2018
Kirsty you are probably the most helpful person i have dealt with for years, your customer care went over and beyond!!!! Thank you for everything - please make sure your boss sees this because customer service is a rare commodity nowadays nobody knows the meaning of the words - you do!!!!!!!

11/07/2018
Thank you for dealing efficiently and promptly with the replacement.
11/07/2018
I am MOST IMPRESSED with the support and help I have received from you and your company. I appreciate what you have done to sort out my broken crate.
I would’ve been very happy to return it to you and I think it’s great that you have been so obliging. I will most definitely be recommending you to everyone and I would not hesitate to order from your company again.
More companies could follow this example of stunning service. Well Done. Please pass on my regards to others in the company. I am a very satisfied customer indeed.
Best Wishes
11/07/2018
I always enjoy the Pet Planet website as there is such a variety of animal products that cannot be found in my local area Prices are reasonable and anything ordered always arrives promptly and well packaged.
Thanks Pet Planet
11/07/2018
Great prices couldn't find cheaper anywhere goods despatched very quickly Very impressed
04/07/2018
Excellent service and delivery Will use them again
04/07/2018
The ease of finding what I needed was first class and the delivery even quicker than advertised Well done Pet Planet
04/07/2018
Altogether a good experience but I preferred the website as it was before Thankyou for the pet bed My catAlfiie enjoys curling up in it for a snooze
You are an excellent firm to deal with I have always had prompt attention and reasonable prices Thank you
04/07/2018
The staff member I spoke to over the phone was amazing she was lovely warm welcoming and dealt with my problem very easily I have not seen a great deal of positive feedback regarding customer services but would like to say that this person is a credit to the company and had definitely built my confidence up to use your website in the future also all products I received were great quality
04/07/2018
I always enjoy the Pet Planet website as there is such a variety of animal products that cannot be found in my local areaPrices are reasonable and anything ordered always arrives promptly and well packaged
Thanks Pet Planet
21/06/2018
Thank you for your answer. I would like to let you know that I got the missing item today and I am very pleased with it and I absolutely love this company: amazing customer service, fast delivery, quality, prices.

Thank you so much again,
21/06/2018
I would like to point out that your customer service has been excellent.
Thanks again for your help
21/06/2018
Very impressed with your customer service and appreciate your understanding especially as this was my first time dealing with your company and the first time an order was damaged.
21/06/2018
Bought the trixie bathrobes both arrived on time excellent service
21/06/2018
As before your service is top notch ordered one day got the next perfect
21/06/2018
This firm provide always a first class service with top class products a top firm all round have used for all my animals needs for a long while highly recommended
21/06/2018
This is a good website
07/06/2018
Confirm well received @ 11:45am Thank you soooooooooo much for swift & secure delivery shall finally be able 2 keep the massive manic stray out who smashed thru the old one last week & keeps spraying everywhere !!! Have a good day Cheers m'dears xXx
07/06/2018
I am very satisfied with the service from Pet Planet and will use your site again
07/06/2018
Your service and delivery have always been very efficient and reliable
07/06/2018
I've just purchased two of the dog small animal enclosures and I am absolutely delighted. They were so easy to set up I have joined two together as I have a rabbit who has been used to roaming however due to a house move I could no longer provide a safe garden area without a caged area. The cage is really strong and the two together make a REALLY LARGE run I would certainly recommend you guys to friends and Family. I had searched the whole internet and local pet shops before I found you Great product Good value And great delivery service. Thank you so much
07/06/2018
I find that Petplanet are a very reliable company and the quality of the goods ordered are excellent value for the money they have a better selection that one of the major pet stores. Delivery is quick and arrangements can be made to leave items in a safe place so no waiting in for the delivery would recommend them to all my friends who have pets
24/05/2018
Fast efficient service
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