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Customer Service Feedback

14/12/2018
Thank you very much for your message, & apologies for my delay in replying to you.

I very much appreciate your prompt attention regarding a replacement Splash Pool - I have already received notification that this will be delivered tomorrow. Your Customer Service is indeed excellent !

Thank you so much, once again, for your excellent service. I very much look forward to hearing from you.

14/12/2018
I just wanted to thank your company for being so efficient and fast with the delivery as it's hard to find in companies lately
14/12/2018
Hi Poppy,
Thank you so much for the prompt reply. Also, many thanks for sorting things out for us. It is refreshing doing business with a company who cares.
Best regards
14/12/2018
Found products required, Good service
14/12/2018
Everything I bought is to make sure the animals have a great Christmas so there will be 5 happy dogs, 5 happy cats and 1 happy bunny. Thank you
30/11/2018
As always, service etc was very good. Site is easy to use and good description of items. One of the items was out of stock but when I phoned to query this the problem was sorted immediately. Have placed numerous order previously and will continue to do so for the foreseeable future.
30/11/2018
Excellent service. Thank you.
30/11/2018
Excellent customer service Efficient email service
30/11/2018
Good cat food for my long hair felines at a great price. Quick delivery too.
30/11/2018
As always a pleasure to use. My dog Holly is certainly happy with the service.
21/11/2018
Thank you for your excellent service... I was half expecting to be told off for shuffling the sachets up as I had first of all gone to count they were all there before realising they were actually wet as well! It is so nice to have customer service from actual real people who rectify problems promptly & with a smile in their voice. I look forward to shopping with Pet Planet again.
21/11/2018
Just wanted to say what good service I received from your company. Firstly the product was out of stock when I ordered, but I was kept informed about the due date, then delivery. Then when I received it the scoop was missing, I phoned the lady I spoke to was very efficient and friendly, she said she would get the warehouse staff to check and send one. I received an email informing me it was on its way. Two days later all received. I will definitely use your service again. Thank you
21/11/2018
Gill, thank you- igloo arrived this evening and the driver said that hes seen it in the depot for a while!!! All is in tact this time- thank you for your help. We LOVE it and our dog does too!
21/11/2018
Trouble free
21/11/2018
Both items good and as described. Rang customer services with a question about the coat and they were also very helpful. Quick delivery and items received undamaged.
21/11/2018
Product ordered by phone at a reasonable price and without any problems.
Delivery was within the advised time frame and the product and packaging were in good condition on arrival. Everything as expected from Petplanet
20/11/2018
Would like to say a big thank you to Kirsty who was really understanding in replacing a defective product. Great customer service
08/11/2018
Want to congratulate the staff who are friendly efficient and will sort a problem out with ease. Certainly will be ordering all my stuff now from Pet planet I had a few hiccups to start with trying to order online for the first time, I phoned the office and the lady was so apologetic and put through my order. Cant thank you enough. Following on I was kept informed by Petplanet of who and when my order was being delivered, by confirmation of order by email and confirmation of delivery and even on the day it was being delivered. It was also delivered by two good company's DPD and Yodel who also kept me informed Extremely impressed Highly recommend
08/11/2018
Excellent service Item was received in 2 days
08/11/2018
Just to say Thank you to your Customer care Team for sorting out my product return and refund very efficiently
08/11/2018
I just wanted to say a HUGE thank you to Kirsty in customer services for bending over backwards and sorting my delayed delivery so that it arrived super fast! I can't thank you enough and I really really appreciate all your efforts and hard work. Great customer service!
08/11/2018

I would just like to say thank you for your brilliant service. Easy ordering and fast delivery makes it a joy to order from you.
08/11/2018
Thank you very much for your swift response. I appreciate your quick resolution and top notch customer service,
08/11/2018
Thank you for your excellent service. It is so nice to have customer service from actual real people who rectify problems promptly & with a smile in their voice. I look forward to shopping with Pet Planet again.
06/11/2018
Thank you yes all sorted, excellent service, really pleased. Thank you again
24/10/2018
Thanks very much, that's really kind of you.
I was feeling a bit annoyed with your company after the last email, so sorry if it came across a little bit rude.
However, great customer service from you. Much appreciated Gemma.
24/10/2018
Thank you so much for such a satisfactory outcome, my mother is delighted and grateful. We commend your customer service, excellent!
24/10/2018
A good low priced deal. Just what we were looking for
24/10/2018
As a new puppy owner I was inexperienced at buying for our cavapoo puppy. Your website was a great help with product choice reviews and very competitive pricing. We are delighted with the items we selected and so is our dog
24/10/2018
Prompt attention a good service and delivery plus an excellent selection of pet foods at reasonable prices
11/10/2018
Good morning Gemma,

Thank you very much for your swift response. I appreciate your quick resolution and top notch customer service.

11/10/2018
I have been a customer of Pet Planet for time now and have only positive feedback to give.
Living outside the UK in Greece, it is not always easy to get the products you know and trust at an affordable cost. Now having 9 stray dogs and around 10 stray cats at my home I need to keep on top of worming and fleas at an affordable price. Pet Planet offers and meets all my needs.
I am very pleased with their helpful and friendly service and they have never let me down.
11/10/2018
Find Pet Planet easy to use and very reliable My cat is fussy and I find the food she likes quite hard to get but Pet Planet does the trick
11/10/2018
Brilliant product at very good prices
11/10/2018
Very prompt service and prompt acknowledgement of email re returns
01/10/2018
Always pleased
01/10/2018
Found prices very competitive Delivery very good and fast
01/10/2018
Very helpful staff and prompt service
01/10/2018
A good experience Choice of goods price and delivery could not be beaten
01/10/2018
Got everything I was looking for at a great price two happy kittens and one happy human Quick delivery
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