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Customer Service Feedback

18/02/2019
Good site. Reasonable prices.
18/02/2019
Always like shopping with Petplanet. Site is good and ordering is straight forward. Always recommend Petplanet. Prices good too.
13/02/2019
Thank you! Your customer service is absolutely excellent.

13/02/2019
Always like shopping with Petplanet. Site is good and ordering is straight forward. Always recommend. Petplanet Prices good too
13/02/2019
I wanted to thank you for the efficient way my order was dealt with Amazing service I shall recommend you highly to my friends and family Thank you
13/02/2019
Thank you very much for your excellent customer service.
13/02/2019
I want to say how REALLY HAPPY and Pleased I was with my first order from your Co. Your communication, delivery and packaging was great. I really hope to be a regular customer. Can you please ensure that you communicate this to your superiors and team.
06/02/2019
Hello, thank you so much for your help. I will definitely continue to order from you.
05/02/2019
Ordered 3 bags of dog food received in 3 days saved my order and easily reordered Prompt service well done
05/02/2019
Lynsey, thankyou for your help, outstanding customer service which I really appreciate.
29/01/2019
Found lots of things for both my dogs and my chinchillas will buy from this company again great communication and delivery too.
29/01/2019
I'm a Eukanuba Breeders club member and I'm highly satisfied with the service from Petplanet I have had outstanding service from Gemma on a regular basis she is very polite courteous and is a real credit to the Company couldn't wish for better all very much appreciated

29/01/2019
Thank you so much for your very fast reply.

We have been a customer of yours for quite a few years now, and have always found all our many items from you first class, as is your customer service.
I think it is the first time ever we have received anything damaged which is highly commendable and I greatly appreciate your action to rectify this present issue.

Many many thanks.
29/01/2019
Excellent service and customer care
29/01/2019
Having managed to order the something in the wrong size greenfingers could not have been more helpful in sorting it out
The original item has already been collected and there is a replacement in the right size already on the way Brilliant
29/01/2019
Thank you for the coupon too, that's great customer service and I'll recommend you to friends!
28/01/2019
Thank you so much Debbie.

There's absolutely nothing more you could have done to help me with my order. You were so kind, caring, and patient - my family would applaud you!

I'm so delighted and excited about the prospect of being able to have a cat for the first time since my husband died in 2005, I'm just overwhelmed.

Thanks again for understanding
23/01/2019

I'm very grateful for the way everyone at Customer Care has handled the issue so quickly and in such a customer-friendly way, and I look forward to continuing shopping with you.
22/01/2019
Just a quick not to let you know the new pipe has arrived this morning, thank you very much for your quick response and immediate replacement, I will now be giving great feedback for such great customer service etc, will be happy to buy off you again in the future
21/01/2019

Thank you Jennifer for dealing so promptly with this matter. I have a confirmation email that the package will be delivered tomorrow.
Many thanks again - excellent customer service.
10/01/2019
Your customer care at your company speaks volumes!!! I really appreciate the response times and being ‘kept in the loop’ so promptly!!! I like your company for all my things I’ve bought, it was a friend and colleague of mine that told me about you, hence my orders.
10/01/2019
Hi just wanted to say a very big thank you for the replacement nerf dog gun that I received today. & for the quick & helpfulness that was given to me on my query.
10/01/2019
Thank you very much for your message, & apologies for my delay in replying to you.

I very much appreciate your prompt attention regarding a replacement Splash Pool - I have already received notification that this will be delivered tomorrow. Your Customer Service is indeed excellent !
10/01/2019
Thank you so much for going above and beyond to fix this small issue with my order. With customers service like this I have no doubt PetPlanet business will flourish. KiKi loved her toys and service was best I've experienced in a long time,I will do all my pet shopping here in future. Thanks again
10/01/2019
Excellent service first rate supplier
02/01/2019
Thank you so much, once again, for your excellent service. I very much look forward to hearing from you
02/01/2019
Thank you Jennifer for dealing so promptly with this matter. I have a confirmation email that the package will be delivered tomorrow.
Many thanks again - excellent customer service.
02/01/2019
Thank you so much for going above and beyond to fix this small issue with my order. With customer service like this I have no doubt PetPlanet business will flourish. KiKi loved her toys and service was best I've experienced in a long time,I will do all my pet shopping here in future. Thanks again
02/01/2019
Thank you Carla. That is brilliant customer service and thank you very much. I have ordered a lot from Pet Planet and have never had an issue before. I will definitely continue to shop with you.
02/01/2019
Excellent service, first rate supplier
14/12/2018
Thank you very much for your message, & apologies for my delay in replying to you.

I very much appreciate your prompt attention regarding a replacement Splash Pool - I have already received notification that this will be delivered tomorrow. Your Customer Service is indeed excellent !

Thank you so much, once again, for your excellent service. I very much look forward to hearing from you.

14/12/2018
I just wanted to thank your company for being so efficient and fast with the delivery as it's hard to find in companies lately
14/12/2018
Hi Poppy,
Thank you so much for the prompt reply. Also, many thanks for sorting things out for us. It is refreshing doing business with a company who cares.
Best regards
14/12/2018
Found products required, Good service
14/12/2018
Everything I bought is to make sure the animals have a great Christmas so there will be 5 happy dogs, 5 happy cats and 1 happy bunny. Thank you
30/11/2018
As always, service etc was very good. Site is easy to use and good description of items. One of the items was out of stock but when I phoned to query this the problem was sorted immediately. Have placed numerous order previously and will continue to do so for the foreseeable future.
30/11/2018
Excellent service. Thank you.
30/11/2018
Excellent customer service Efficient email service
30/11/2018
Good cat food for my long hair felines at a great price. Quick delivery too.
30/11/2018
As always a pleasure to use. My dog Holly is certainly happy with the service.
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