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Customer Service Feedback

15/01/2018
The second duvet has just been delivered. many thanks for your expediency in this matter, I now have two happy dog's.
15/01/2018
Thank you Aimie that's very kind. I do purchase a lot with you either through myself or my husband and have always been pleased. They love their new Cat scratching giant post I got recently. Of course I'll continue to purchase with you and recommend etc.
15/01/2018
Thank you very much, I really appreciate that. I have heard great things about Petplanet and would be very happy to shop here again.
15/01/2018
Thank-you very much for your prompt reply and resolution, it is much appreciated.
15/01/2018
The orders have been delivered really quickly and on time and none of the tins have been damaged unlike others suppliers I have used. I now only use Pet Planet
08/01/2018
Good Customer Service Order delivered reasonably quickly and small issue with one product solved without problem so thank you. Will purchase from you again with confidence
08/01/2018
As usual swift acknowledgement of my order items delivered quickly
and any problems dealt with efficiently. Thank you from Bertie my miniature Schnauzer
08/01/2018
I love Pet Planet
08/01/2018
Very easy to find what I was looking for and place my order and as usual my order arrived very quickly
08/01/2018
Just called customer care great service really helpful
Will defo be using service again
Thanks Caitlin for your help
21/12/2017
I just wanted to wish you all a very Happy Xmas and all the best for the New Year.
Thankyou so much for such a fantastic and reliable service throughout the year.
Kind Regards
21/12/2017
I have made two purchases from you recently The service has been outstanding and the products great quality and value I will highly recommended you to friends
Thank you
21/12/2017
Excellent service goods arrived on time, pleasant delivery driver, not the best job in the current weather conditions, so much appreciated
21/12/2017
Overall very good shopping experience and I will use again
21/12/2017
I called to order over the phone today and spoke to Shona fantastic customer service approachable very knowledgeable about the site and its products a credit to pet planet.
11/12/2017

Thankyou very much for your good customer service and resolving quickly .
11/12/2017
Thank you very much for the great customer service from you and your colleagues during this delivery hiccup. You were all friendly, efficient and deserve to be thanked!
I was thinking about ordering from a different supplier but because of the great service I received this is no longer the case.
I hope your bosses know how you resolved a tricky situation with the utmost professionalism.

11/12/2017

Thank you so much for your help. Your customer care has been fantastic! I will give you a great review on Facebook because of this.
The number of times I have dealt with unhelpful businesses over my lifetime, when things like this are no fault of our own and no ones willing to help you.
Thank you again for fixing the problem, my daughter will be one very happy girl on Christmas Day!
11/12/2017
Thank you for dispatching my order, I can now confirm receipt. Thank you for all your help in sorting this out. I've been promoting your excellent customer service as a result!
11/12/2017
Thank you, I received the cage today, perfect, thank you so much. Wonderful courier service again and fantastic customer service from you and your team.
30/11/2017
Site easy to navigate product delivered on time communication re delivery excellent
30/11/2017
Completely hassle free very efficient shall certainly be making all my cat purchases from your company.
30/11/2017
I understand that there are sometimes issues with deliveries that is the nature of your business when using third party couriers, however it was your excellent customer service and Yvonne’s effort in particular which saved the day and will ensure my repeat custom.
30/11/2017
Thank you for responding to my request for a replacement so quickly. Excellent service for which my kittens will appreciate.
30/11/2017
Thank you for all your assistance with this. I'm sure the product will be as good as the service received - much appreciated.
30/11/2017
Thank you SO MUCH for your concern and help, this is a wonderful resolution and I am very satisfied with you.
20/11/2017
Hi Just wanted the thank the helpful lady who sorted out my order and enabled me to receive it more promptly even though part of the order was not available. Excellent service.
20/11/2017
Dear Shona
Thank you for your understanding on this matter it is much appreciated. Your Excellent customer care will make me want to use your company again in the future .
20/11/2017
I JUST WANTED TO SAY THAT I HAVE RECEIVED WHAT I ORDERED ON MONDAY, VERY HAPPY WITH THE SERVICES. THANKS

BUT REASON OF MY E.MAIL IS TO SAY THAT I WAS VERY TOUCHED WITH THE SERVICE AND HELP OF ONE OF YOUR STAFF, SHE WAS HELPFUL, VERY PROFESSIONAL AND ABOVE ALL VERY PATIENCES AND CARING AND HER NAME IS KIRSTY WHAT A LOVELY PERSON, THANK YOU SO VERY MUCH FOR ALL AND FOR HAVING THIS LADY PART OF THE TEAM, IF EVERYONE IS LIKE HER EVERYONE WILL BE SO PLEASED !!

20/11/2017
The people at Pet Planet were so helpful I ordered a Dog coat when it arrived it was too big. Phone call to pet planet the lady was so helpful and told me what to do and within days they sent me a smaller size. Told me how to measure her it was my fault as I'd measured her wrong it’s a lovely coat good value for money. My little dog Tilly loves it thank you PetPlanet for being so helpful.
20/11/2017
Thank you Caitlin,

Item delivered on Friday 17th Nov. Thanks for addressing this matter in a timely way.
19/11/2017
Thank you for your reply and looking into it.
Also thanks for the suggested links, I really appreciate the time you have taken and will pursue them.
10/11/2017
Excellent service and great products
10/11/2017
I must say your customer service has been fantastic and I will be happy to write a review online.

Many thanks for all your help.
10/11/2017
That's wonderful.
I thought I would have to cancel and start again!

You are good customer services
10/11/2017
I am very pleased and satisfied with your quick email contact and resolution to the issue.

It is a pleasure to deal with a company with great customer service and I will be back as I like to support companies like this who value their customers.

10/11/2017
Thank you for your swift reply and for sending the replacement. Hopefully I'll have better luck this time around.

10/11/2017
Hi Pet Planet, I always order through your website, your prices are really good, I order fairly regularly and have never had a problem until my recent order on Sunday. Something went wrong with the PayPal payment and I was sent an email asking me to contact your customer service team, I spoke to a lady named Gill Hunter who tried to help me but needed to speak to her supervisor who wouldn’t be there until the following morning, I asked if she could email me once she had sorted it all out and let me know what I needed to do to get my order the next day as I was off on holiday soon. I was expecting to have to chase again the next day but true to her word, first thing in the morning she came straight back to me and once I’d given her the relevant info she sent my order out hassle free! I always hear everyone moaning about terrible customer services so thought I would let you know how pleased I was with the level of service received from Gill Hunter. Thank you Gill 😍””
03/11/2017
Hi Yvonne

Many thanks for the refund and your help with this matter.

Your customer service has been excellent.

03/11/2017
Thank you so much. What a refreshing change to find a company that listens to its customers.

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