Hi Pet Planet, I always order through your website, your prices are really good, I order fairly regularly and have never had a problem until my recent order on Sunday. Something went wrong with the PayPal payment and I was sent an email asking me to contact your customer service team, I spoke to a lady named Gill Hunter who tried to help me but needed to speak to her supervisor who wouldn’t be there until the following morning, I asked if she could email me once she had sorted it all out and let me know what I needed to do to get my order the next day as I was off on holiday soon. I was expecting to have to chase again the next day but true to her word, first thing in the morning she came straight back to me and once I’d given her the relevant info she sent my order out hassle free! I always hear everyone moaning about terrible customer services so thought I would let you know how pleased I was with the level of service received from Gill Hunter. Thank you Gill 😍””
Thank you for your swift reply and for sending the replacement. Hopefully I'll have better luck this time around.
I am very pleased and satisfied with your quick email contact and resolution to the issue.
It is a pleasure to deal with a company with great customer service and I will be back as I like to support companies like this who value their customers.
I thought I would have to cancel and start again!
You are good customer services
I must say your customer service has been fantastic and I will be happy to write a review online.
Many thanks for all your help.
Click here to write a service review.