Shipping policy
We offer the following delivery services
Unless stated otherwise, delivery timescales refer to working days, which exclude bank holidays and weekends. We aim to dispatch and deliver within the shortest timescales presented; however, unforeseen circumstances may cause delays.
| STANDARD DELIVERY | ||||
|---|---|---|---|---|
| Service | Cut off | Delivery Days | Delivery Times | Cost |
| Most UK Postcodes | 23:59 | Mon - Fri | 3-4 days | Orders over £45 = FREE Orders under £45 = £4.99 |
| Regional Exception Areas | 23:59 | Mon - Fri | 3-7 days | Orders over £45 = FREE Orders under £45 = £4.99 |
| Large Items | 23:59 | Mon - Fri | 3-7 days | Orders over £45 = FREE Orders under £45 = £4.99 |
| Heavy Orders (>100kg) / Pallet Orders | 23:59 | Mon - Fri | 3-7 days | Orders over £45 = FREE Orders under £45 = £4.99 |
The majority of goods are shipped from our central warehouse; some products may come from other locations and may arrive in multiple deliveries.
Tracking your order
- Courier partner delivering your order
- Courier tracking reference number
- Link to the courier tracking website
If you cannot track your order using the email details, please contact us via the customer contact form.
Damaged Goods
If your goods arrive damaged, please sign for the package as "damaged" or refuse delivery. Notify us within 48 hours using our customer contact form.
The legal stuff
Order confirmation emails do not constitute acceptance; acceptance occurs when the product is dispatched. We are not liable for late delivery or damage after delivery. For full details, see our Terms and Conditions.