Terms of service

Welcome to HillsProfessionalPartners.co.uk! The terms "we", "us" and "our" refer to HillsProfessionalPartners.co.uk in association with Petplanet.co.uk Ltd. HillsProfessionalPartners.co.uk in association with Petplanet.co.uk Ltd operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). HillsProfessionalPartners.co.uk in association with Petplanet.co.uk Ltd is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Access and Account

By agreeing to these Terms of Service, you represent that you are a "professional" (including but not limited to Breeders, Catteries, Exhibitors, Police, Armed Forces, HM Customs etc., Kennels, Shelters and Assistance Dogs) resident in the UK and ROI aged 18 years or over and can join the programme.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Orders

When you place an order, you are making an offer to purchase. HillsProfessionalPartners.co.uk in association with Petplanet.co.uk Ltd reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until HillsProfessionalPartners.co.uk in association with Petplanet.co.uk Ltd confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as HillsProfessionalPartners.co.uk in association with Petplanet.co.uk Ltd may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

Prices and Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Shipping and Delivery

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

Third-party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk.
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party.

Privacy Policy

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.

Termination

We may suspend or terminate your access to the Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
Upon termination, your right to use the Services will immediately cease. Sections that by their nature should survive termination (such as Intellectual Property, Disclaimer of Warranties, Limitation of Liability) will continue to apply.

Warranties and Disclaimers

The services and products are provided "as is" and "as available" without any warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
we do not guarantee that the services will be uninterrupted, error-free, or completely secure. you assume all responsibility and risk for your use of the services.

Limitation of Liability

To the maximum extent permitted by law, Hills Professional Partners and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the services or products, even if advised of the possibility of such damages.
our total liability to you for any claims arising from the services or products is limited to the amount you paid us, if any, for the products or services giving rise to the claim.

Idemnification

You agree to defend, indemnify, and hold harmless Hills Professional Partners, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorney’s fees) arising from:
- Your use of and access to the Services;
- Your violation of these Terms;
- Your violation of any law or the rights of a third party;
- Any content you submit or transmit through the Services.

Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Hills Professional Partners is headquartered, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located within that state for the resolution of any disputes.

Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. The most current version will always be posted on our website. Your continued use of the Services after any changes constitutes your acceptance of the new Terms.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by Hills Professional Partners, constitute the entire agreement between you and Hills Professional Partners regarding the Services and supersede all prior agreements, understandings, or representations.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

Force Majure

Hills Professional Partners is not responsible for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, labour disputes, power failures, internet or telecommunication failures, or any other events beyond our control.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.

Notices

We may provide notices to you through the email address associated with your account, through the Services, or by posting on our website. You agree that electronic communications satisfy any legal requirement that such communications be in writing.

Contact Information

For questions or concerns regarding these Terms or the Services, please contact us at:
Hills Professional Partners
5 Kingsthorne Park, Houstoun Industrial Estate, Livingston, West Lothian, Scotland, EH54 5DB
Email: info@hillsprofessionalpartners.co.uk

hillsprofessionalpartners.co.uk in association with Petplanet.co.uk Ltd (company registration no. SC197870)